Customers may request to cancel a reservation by contacting Blue Peak Horizon Limousine through the contact details provided on the website. Cancellation requests are subject to review and approval.
Refund eligibility depends on the timing of the cancellation, the type of reservation, and any applicable service fees. Certain booking fees, processing charges, or deposits may be non-refundable.
Failure to appear at the scheduled pickup location and time without prior notice may be considered a "No-Show" and may result in forfeiture of any amounts paid.
In the event that Blue Peak Horizon Limousine is unable to provide the reserved vehicle due to unforeseen circumstances, vehicle unavailability, safety concerns, or operational issues, customers may be offered an alternative vehicle, rescheduling option, or refund at the company's discretion.
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider, financial institution, and applicable banking procedures.
Requests to modify reservation details, including pickup time, date, location, or vehicle selection, are subject to availability and may result in additional charges.
Blue Peak Horizon Limousine shall not be liable for cancellations, delays, or service interruptions caused by events beyond its reasonable control, including but not limited to severe weather conditions, natural disasters, road closures, government actions, labor disputes, or technical failures.
All cancellation and refund requests are subject to review by Blue Peak Horizon Limousine, and the company's decision regarding eligibility and refund amounts shall be final.